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Product Videos- Supported Formats, Best Practices and Naming

Supported video specs:

  • File formats: .mov, .mpeg4, .mp4, .avi, .wmv, .flv, .gif, .webm, .mkv
  • Codecs: h264, HEVC (h265), vp8, vp9, mpeg4, CineForm, DNxHR, DNxHD
  • File size: up to 150 MB
  • Duration: unlimited, less than 150 MB
  • Resolution: up to 2160p (4K)
  • Aspect ratio: both vertical (cell phone) and horizontal (movie)
  • Frame rate: up to 60 frames per second
  • Bitrate: up to 50 Mbps
  • HDR: no, SDR only
  • Audio: yes, inside the product popup only, muted elsewhere
  • Quality: we recommend that you upload the highest quality video possible

** the .mpg extension is supported as a variant of .mpeg4/.mp4. **

Naming Convention for Your Videos

The naming convention for videos is the same as images.

The assets are sorted alphabetically, so _15 comes before _2, which would make _15 the second asset and _2 the third.

How to Upload

Simply add your video into the designated SFTO

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