When an item(s) are not available to complete the order and you receive a RED box indicating there is no stock on the item, you are able to pull the units off of the original order and SPLIT it to a new DRAFT order. You will receive an Error message which will not allow you to move forward with your order and give you some options.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35125053099/original/VlFJqh_tS2fVU31eBeSiTH0NO96tvfdWJg.png?1621535281)
You will need to select an option or else it will not allow you to move forward.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35125053188/original/Mcwxgyb9ZTzq5DEGGfMPpN1QZZEHQqP-Bw.png?1621535332)
Once you successfully Split the item(s), you will create a new DRAFT order which you can find in MY ORDERS and you can complete that order. (Due to this order being a draft order, it will not automatically ship on its own. You will still need to complete the order and submit it.)
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35125053755/original/JWtfgWBSp_rvBVQkABZAP14xowW3kmb-XQ.png?1621535560)