Important Notice: On Tuesday March 25, RepSpark will migrate our support service from Freshdesk to HubSpot.
You will continue to submit and access tickets via helpdesk.repspark.com as usual. Additionally, you can reach us through the same email address.
Please be aware that all existing tickets, both resolved and unresolved, are being transferred to HubSpot and will be assigned new ticket numbers.
We are committed to providing you with support, so if you have any questions or concerns, please do not hesitate to contact us. We are here to assist you in any way we can.

Getting Started
Data Management
- Export ATS to Excel
  - Export ATS to Excel on the Products Page (UPDATE)
- Excel Import Export
- SFTP
  - Connecting to the SFTP
  - Uploading Emblems Using FTP with or without Flat Files
Wholesale Order Entry
Assortments & Catalogs
- Wish List Tutorial
  - Wish List Webinar
- How to Create an Assortment
  - Creating an Assortment
  - Default Pricing tier for Assortments.
- Wish List Cover Images
  - Wish List Cover Images-What is the best size for emailing the wish list?
- New Wish List Features
- FAQ's
  - How can you delete an assortment?
- Adding Items to Shared Catalogs/Assortments
  - Allowing Admins and Assortment owners to Add items to Shared Catalogs/assortments
- Digital Catalog Editor-Creating Your Digital Catalog
- Browsing and Marking Up the Digital Catalog- Creating and Shopping a Favorites List
- Ordering From the Digital Catalog
- Setting Permissions
  - Setting Permission in the Digital Catalog
  - Sharing Your Catalog-Tutorial on Setting Permissions
- Adding a Canvas Page
  - Adding a Canvas Page to the Digital Catalog
  - Tutorial on How to Create a Canvas Page
- New Assortments Tab
  - Creating an Assortment
  - Setting Permissions for Assortments
- Creating an Assortment with Embroidery
  - Creating an Assortment with Embroidery
- Favorites List Workflow
  - Favorite's List Workflow
- Catalog- Single Page Mode for Smaller Form Factors
  - Catalog- Single Page Mode for Smaller Form Factors
- Creating Order From Favorites- Using the Multi Delivery Board
  - Creating Order From Favorites- Using the Multi Delivery Board
- Multidate Orders using the Digital Catalog Enhancement
  - Multidate orders in the Digital Catalog - Enhancement
- Video Demo of Virtual Showroom
- Linking a Showroom or Technical Video to a Feature Page
  - Linking a Showroom or Technical Video to a Feature Page
Microsites
RepSpark Pay
- Invoice Payments
- Checkout Payments
  - Admin Panel- Configuring the Credit Card Checkout
  - Enabling Checkout Payments for Customers
Integrations
- Tournament Management
  - How do I establish an API integration with GolfGenius Tournament Management?
Reporting & Analytics
- Availability Report
  - Availability Report
  - How to pull an availability report. ATS report.
- Order Summary Report
- Order Detail Status
  - Order Detail Status
  - Order Detail Status : Suppress Order Details and updated GroupBy setting
- Top Accounts
  - Top Accounts
- Customer List Report
- Multi Currency Display - Order Status/Invoice
  - Multi-Currency Display in Order Status/Invoice
Community
- Setting Up
- For Buyers
  - Buyer Overview
  - New Retailer requesting Access to Community
Admin
Accelerate
B2B Users
- Getting Started
- FAQ
- Order Status
  - Order Status
- Tracking Information
  - How Do I Find My Tracking Number?
API
- Generic Integration Module
- API Docs
  - FAQ: Current Insignia Limitations
  - Sales person hierarchy for My Orders and Reports
Marketing
- Changing the Background Image
  - Admin-Changing the Background Image
- Marketing
  - Marketing Tab for Admins
- Adding Videos Per Product
  - Using HTML to Add Videos to the Product Pop Up
- CCH- Customer Communication Hub
PGA x Accelerate
Software Updates
- 2021
- 2020
- Using the Zoom
  - Using the Zoom
- Branded Landing Page
- Thank You Modal
  - How to Set Up the Thank You Modal Page
- Manage Users New Features for Admins
  - New Features Manage User Tab
  - User Entry Report Enhancements

Admin Panel - Provide Brand Support when a customer receives error message

Cullan Maher

Modified on: Wed, 1 Jun, 2022 at 3:32 PM

You are now able to provide Brand Support Information for users when they receive an Unexpected Error Occurred message. You will be able to inform your users who to contact to fix the issue. In Admin Panel > Support Information, you can provide your email and phone number.

The most common issue that occurs is either the user's information is not complete or the information from the ERP is not the same as the code in RepSpark.

Once you setup your Support Information, the user will receive a message informing them what the error is and the email and phone number.

If you have questions regarding this, please contact [email protected]