General

FAQ

• How Do I Start an Order?
• How do I add a create a new user?
• I forgot my password.
• How do I update my billing or shipping information?
• What is the difference between draft, submitted and valid status in My Orders?

Tips and Tricks

• Prebook Inventory and Ordering
• Setting Language Preferences
• Search Product by color name or color code
• Orders and Reports - Emails explaining what it is and who sent it.
• My Orders: Search multiple entries for Product Name or Number in orders

Trouble Shooting

• I am not receiving my order confirmations from the review page.
• Why is the add emblem and close button not there?
• How do I flush the cache and clear my cookies?

Release Notes

Order Status/Invoices

Filters and Sorting Products

• MISC Filters
• Entering quantities per size when Filtering
• Sorting products on Products Page
• Filter ATS without starting an order
• Filter My Orders based on Order Type

Images and Videos

• Product Videos- Supported Formats, Best Practices and Naming
• Focal Point Image for Alternate Colorways
• Viewing the Video in the Catalog
• Image Guidelines
• How to Use the SFTP

Export ATS to Excel

• Export ATS to Excel on the Products Page (UPDATE)

Adding Items to Shared Catalogs/Assortments

• Allowing Admins and Assortment owners to Add items to Shared Catalogs/assortments