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General

Default solution category, feel free to edit or delete it.

FAQ

  • How Do I Start an Order?
  • How do I add a create a new user?
  • I forgot my password.
  • How do I update my billing or shipping information?
  • What is the difference between draft, submitted and valid status in My Orders?
View all (11)

Tips and Tricks

  • Prebook Inventory and Ordering
  • Setting Language Preferences
  • Search Product by color name or color code
  • Orders and Reports - Emails explaining what it is and who sent it.
  • My Orders: Search multiple entries for Product Name or Number in orders

Trouble Shooting

  • I am not receiving my order confirmations from the review page.
  • Why is the add emblem and close button not there?
  • How do I flush the cache and clear my cookies?

Release Notes

Order Status/Invoices

Filters and Sorting Products

  • MISC Filters
  • Entering quantities per size when Filtering
  • Sorting products on Products Page
  • Filter ATS without starting an order
  • Filter My Orders based on Order Type
View all (7)

Images and Videos

  • Product Videos- Supported Formats, Best Practices and Naming
  • Focal Point Image for Alternate Colorways
  • Viewing the Video in the Catalog
  • Image Guidelines
  • How to Use the SFTP
View all (6)

Export ATS to Excel

  • Export ATS to Excel on the Products Page (UPDATE)

Adding Items to Shared Catalogs/Assortments

  • Allowing Admins and Assortment owners to Add items to Shared Catalogs/assortments

Barcode Scanning

  • Barcode Scanning